Diagnose, fix, and leave it running

Three steps

Two weeks to see the problem, a few months to fix it

Most organizations know something is broken. Few have the time or the people to find out exactly where, and fewer still have someone free to fix it. That’s the gap we fill.

Step 1 · About two weeks

Diagnose: find where it breaks and what it costs

We start with your records, not a survey of opinions. Applications, tickets, invoices, files, schedules: whatever shows how the work really moves. We talk with the people who do it, map each handoff and count where time and money leak out.

What you get:

• A short, plain report your leaders can read in one sitting
• A map of the process as it runs today, with the breakpoints marked
• A baseline: the current numbers we’ll measure the fix against
• A recommended fix, with scope, timeline and what it will take from your side

What we need from you: a sponsor who can make decisions, access to the records that show the work, and a few hours with the people closest to it.

Step 2 · 4 to 12 weeks

Fix: we do the work with your people

This is where most outside help stops and hands you a binder. We don’t. We clear the backlog, redesign the steps, set up the tracking and run the new process alongside your team until it holds.

What you get:

• The redesigned process, working in your daily operation
• Simple procedures written for the people who’ll use them
• The tools and trackers that keep it visible
• A closing readout comparing the baseline to where the numbers landed

What we need from you: a weekly check-in with your sponsor, quick answers when a decision is needed, and the people who do the work available for short sessions.

Step 3 · Optional

Sustain: keep it running without adding staff

When the fix is in place, you choose how it continues. If your team will carry it, they get simple procedures and short training. If you’d rather not staff it, we match you with a vetted specialist from our network to keep it running.

Either way, we stay on as the quality check. Each month you get a scorecard from our Performance and Analytics Office that a board or funder can read in five minutes, so you can see the gains are holding.

What we need from you: one owner on your side and a monthly review on the calendar.

Timing

We’re built for moments

Many clients come to us for a moment: a hiring push before the year starts, an audit on the calendar, a grant deadline, a board retreat. The date is fixed, the work isn’t ready, and your people are already full.

We plan backward from your date. Bigger transformation challenges, like a budget that has to shrink, programs that need to merge or growth your operation can’t carry, are taken on as Fix projects with the same gates.

Accountability

One person who answers for the work

You always know who to call. One point of contact leads your engagement from the first conversation to the last scorecard, keeps the plan current and tells you early when something is off track.