Home health, behavioral health and care providers
Every shift staffed, every credential current
We fix home health compliance and staffing processes so caregivers get hired faster, stay longer and never work a shift with a lapsed license or clearance. We do the work, then leave it running.
Sound familiar?
You can’t serve clients you can’t staff
- “We have clients waiting, and we can’t hire caregivers fast enough to take them.”
- “We found out a license had lapsed when the surveyor did.”
- “New hires sit for weeks waiting on background checks and paperwork, and some never start.”
- “We train people, and half of them are gone before we’ve made back the cost.”
- “New clients wait to start services because the intake file keeps bouncing back.”
In care, the administrator or owner is often the recruiter, the compliance officer and the scheduler. That’s no failure of effort. It’s too many jobs for one office.
Where we start
The offices care providers ask for most
People Office
Hiring, onboarding and retention for caregivers, aides, nurses and clinicians. We find where candidates drop out and close the gaps.
Days to hireOffer acceptanceFirst-year turnover
Compliance Office
Licenses, certifications, background checks and required training, tracked so lapses are caught before a survey or audit.
Credentials currentLapses caught before auditAudit findings
Operations Office
Client intake, scheduling and service handoffs, so new clients start sooner and fewer files come back incomplete.
Time to serveIncomplete filesReworkRepeat complaints
Business Office
Billing and collections processes, so cash from the care you’ve delivered comes in faster.
Days to get paidDays to close
Buying from us
Owners decide fast, so we keep it simple
Care providers usually buy the way they run: the owner or administrator decides, and quickly. You get a fixed fee, agreed up front, a short written scope and a start date. No long contract to review before you see what’s wrong.
Many providers come to us for a moment: a survey on the calendar, a new contract that needs more staff, a hiring push before a service expansion. We’re built for those.
What we bring
Hiring discipline learned in one of the nation’s largest school districts
Edwine Michel, our founder, served as Director of Recruitment and Retention in the nation’s 10th-largest school district, where frontline roles came with credentials and clearances attached. There he led a Lean Six Sigma hiring project targeting 10 days or less to fill a role.
Lean Six Sigma is a set of methods for removing waste and errors from a process. We pair it with design thinking and business analytics, chosen to fit the problem. In care, that usually means mapping the path from application to first shift and from intake to first visit, then removing the steps that make people wait. Our methods →
How we’d start
Two weeks to see where your people and paperwork get stuck
Diagnose takes about two weeks. We use your own hiring, credential and intake records to show where the work breaks and what it costs in dollars and hours. Fix runs 4 to 12 weeks, and we do the work: clear the credential backlog, redesign the hiring steps, set up the tracking. With Sustain, your staff carry it with simple procedures, or we match you with a vetted specialist and stay on as the quality check with a monthly scorecard.
Common questions
Questions from home health and care providers
We’re a small agency. Is this built for us?
Yes. Small providers are exactly who we built this for, because the owner is usually doing three jobs. Diagnose is scoped to your size, and the fee is fixed before we start.
Can you get us ready for a state survey or audit?
Yes. The Compliance Office pulls every license, certification, clearance and training record into one place, finds the gaps, and sets up tracking so lapses are caught before a surveyor finds them.
Do you recruit caregivers for us?
We’re not a staffing agency. We fix your hiring process so you fill roles faster with your own pipeline, and keep more of the people you hire. If you need ongoing help running it, we can match you with a vetted specialist.
How do you handle employee and client records?
We use secure, modern tools, including AI, under our team’s direct supervision. Your information is never used to train anyone’s models. We’ll walk you through exactly how we handle sensitive records before we start.
How quickly can we start?
Owners in care usually decide fast, and we’re set up for that. After a 30-minute call, we send a short written scope with a fixed fee and a start date.
Tell us where your staffing breaks.
In 30 minutes we’ll tell you honestly whether we can help, and what a diagnostic would show.
